Troubleshooting Google Sync

Overview

This document provides general information on how to troubleshoot the Google Sync.

Are You Experiencing Google Sync Installation Problems?

If you have you completed the installation for Google Sync as a Service and you are still experiencing issues, refer to the next section below.

List of Problem(s)

There are a few issues that will prohibit successful usage of Google Sync as a Windows service. Let's go over a list of possible problems that can occur.

I receive a 401 error in the Google Sync front end interface on my ConnectWise server
My organization has one or many user(s) that cannot sync to Google Sync from ConnectWise
My organization cannot sync to Google from ConnectWise for all users

Problem: I receive a 401 error in the Google Sync front end interface. Also I do not see any appointments syncing.

Solution: Make sure your Admin account has correct username and password

My organization has one or many user(s) that cannot sync to Google from ConnectWise

Problem: I have one or many user(s) that cannot sync to Google using ConnectWise.

Solution: Make sure the user is enabled on the member maintenance screen under the setup module. There is an option to check the 'Turn on Exchange Integration' towards the bottom of the screen.

Problem: I have one or many user(s) that cannot sync to Google using ConnectWise and I have made sure that their Sync integration is enabled.

Solution: Make sure that your user(s) MAPI name is set correctly on Member screen.

Problem: I have one or many user(s) that cannot sync to Google using ConnectWise and I have made sure that their MAPI names are correct.

Solution: Make sure the Activity/Service/Project has a start/end date and time.

My organization cannot sync to Google from ConnectWise for all users

Problem: All users for my organization cannot sync to Google from ConnectWise.

Solution: Make sure that the Windows service is running for ConnectWise Sync Utility under Services in Administrative tools on your ConnectWise server.